Inside Nine Casino: The Company, Product and Player Service Model

Nine Casino launched in 2021 as an online casino and sportsbook operated by Uno Digital Media B.V. Our product combines more than 6,000 casino games, 51 studios, mobile PWA access, multi-currency banking and 24/7 account support. We operate under Curaçao Gaming Control Board licence OGL/2024/1267/0760.

What we operate

The casino lobby includes 3,000+ slots, 300+ live tables, 140+ instant games, scratch titles, table games, jackpots and sports betting. Player accounts connect registration, promotions, KYC, deposits, withdrawals and responsible gambling controls in one profile.

How we manage account decisions

We verify identity, address, payment ownership and source of funds where the account risk or legal obligation requires it. Transactions are monitored for fraud, duplicate accounts, payment abuse and unusual activity. Bonus decisions follow the active promotion terms, including wagering, expiry, game contribution and stake limits.

Company and support details

Operator: Uno Digital Media B.V. Registered office: Johan van Walbeeckplein 24, Willemstad, Curaçao Licence: OGL/2024/1267/0760 Player support: [email protected] Privacy enquiries: [email protected] Telephone: +44 20 4576 8421 Support hours: 24 hours a day, seven days a week

Live chat is the fastest route for account navigation and transaction status. Email is recommended for formal complaints, verification documents and cases requiring attachments.

Our operating standards

We separate real-money balances from bonus conditions, show transaction status in the cashier and provide limit, cooling-off and self-exclusion controls. Game outcomes are supplied by independent studios and platform records govern completed rounds, bets and account transactions.